Yeaterday I updated to the latest version of the player (on vision pro) and now whenever I try to open the app it stays on the “connecting…preparing for synchronization” screen. The dial continues to move in circles but it never is able to exit this screen. If i click cancel it doesn’t work , so have to force quit and restart the app. Help please!
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If I have to go the uninstall route, is there any way the saved videos can be retrieved?
I recently did the Uninstall and then reinstalled the app, it worked. But I lost all my bookmarks and videos.
@Ashton Crest Hey! Sorry to hear that you had a bad experience with our app. Quick question—are you able to access the settings menu?